Help & enquiries.

Add products to your order list, adjust the quantities and continue to the request page. Provide your contact and fulfilment details, then send the request. Luxtrix will review stock, delivery and payment arrangements before accepting the order.

No. Regular customers and guests can build a product list using RRP. Where RRP has not yet been supplied, the amount is left blank. Approved trade customers see their assigned tier prices after logging in.

Your account must first be approved and assigned a tier. Log in and the relevant prices appear automatically.

Your submitted requests appear in My account. Choose “Add again” to put those products into your current list. Current account prices are used.

Enter your delivery address when creating a request. Freight, availability and timing are confirmed before payment and are not included in the product total shown online.

Select “Collection enquiry” on the request page. The team will confirm whether collection is available and provide the location and timing.

Include your order reference, product SKU and details of the issue when contacting Luxtrix about the order. Returns and warranty eligibility are assessed against the applicable terms and product condition.

Open a product page for its details and specification table. Documents appear when supplied. Missing performance or compliance information is marked for confirmation rather than assumed.